As the population in urban areas of Australia continues to rise, more people are purchasing vehicles to use for their transportation needs. And with more vehicles on the road comes more vehicle complications (including breakdowns).
In the past, towing services were a rarely needed. They were only necessary to clear the road of accident vehicles or to tow the few broken down cars on the road to the garage. However, towing has recently become an essential device for most Australians.
Read on to understand why this is the case and how this increasing demand can be met.
Customers desire more services
One of the reasons why there is a spike in demand in towing services is due to the evolving needs of motorists while on the road. Motorists want more than just a tow truck to come and take their vehicles to the garage when they break down.
People are looking for routine maintenance services (from towing companies) such as changing oil, flushing fluids and replacing tyres. In response to the demands of customers, towing services are expanding their service offerings by working with garages and mechanics to offer a more complete set of services for motorists.
Knowledge of vehicle models
As the automobile industry continues to produce a wider range of complex vehicles for motorists, towing companies will need to keep up with these new vehicle models and how to handle them while on the road.
Technology is being rapidly injected into vehicle manufacturing methods and making the sector more complex on a daily basis. If any of these newer model cars ends up breaking down on the road, towing services will need to know how to respond to such vehicles and successfully transport them to garages or other destinations of choice for the customer.
To meet this increasing demand and complexity, towing companies will benefit from collaborating with manufacturers and dealerships in the provision of their services.
Working with insurance providers
Motorists don't like the hefty and unexpected bills that towing their vehicles involve. Indeed, it is every motorist's worst nightmare to end up having to call a towing company. To alleviate this negative perception of towing services, towing companies are increasingly collaborating with insurance providers to enable motorists to tow their vehicles with no upfront cost.
By paying a small monthly premium, motorists can have peace of mind knowing that they're covered in case their car turns off in the middle of the road. Towing companies can also better manage the rise in demand for towing services (and the collection of payments) by collaborating with insurance providers.